Delivery
As part of our commitment we offer a fast, efficient delivery service. Orders received by 12pm Monday to Friday will normally be shipped the same day.
Free Deliveryto UK Mainland on orders over £100.
Express Delivery (UK Mainland Only)
Delivery estimate is 1-2 working days from order being dispatched.
| 0 - 10kg | £8.50 |
| 10.01 - 20kg | £9.50 |
Standard Delivery (UK Mainland under £100)
Delivery estimate is 3-5 working days from order being dispatched.
| 0 - 3kg | £4.50 |
| 3.01 - 7kg | £5.50 |
| 7.01 - 10kg | £6.50 |
| 10.01 - 50kg | £8.50 |
| 50.01kg - 80kg | £35.00 |
| 80kg+ | £45.00 |
Pallet Delivery
We use a specialist pallet delivery service for all large and heavy equipment items such as tables and baths.Pallets will be delivered curbside so please ensure that you have the correct assistance to bring your product(s) into your premises.
UK Offshore Standard Delivery
We deliver to UK offshore addresses up to 50kg. For any orders and large goods exceeding the weight limits listed below, please call our customer service team for a quote on01635 581 958or emailcustomer.service@groomers-online.comwith your name, email address, phone number and order details.
| Scottish Highlands & Islands | 0 - 2kg | £4.50 £8.50 |
| Northern Ireland | 0 - 4.5kg | £6.50 (free over £100) £25.00 Call for a quote |
| Channel Islands | 0 - 2kg | £4.50 Call for a quote |
| Isle of Man | 0 - 2kg | £4.50 £8.50 |
| Isles of Scilly | 0 - 2kg | £4.50 £8.50 |
International Export
For a quote on international shipping please call our customer service team on01635 581 958or emailcustomer.service@groomers-online.comwith your name, email address, phone number and order details.
RETURNS
Distance Selling Regulations
Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods aren’t faulty. We will offer a refund to customers if you have notified us in writing within 14 days of receipt of your order that you wish to return your goods. Cancelled goods must be returned to Groomers Limited within a further 14 days after we have been notified. We will refund customers within 14 days of receiving the goods back.
No reason for return is required.
Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty.
Your unwanted item must be unused in a re-saleable condition and in the original, undamaged, unopened product packaging with any labels still attached.
We recommend you keep the original packaging and wrap the return item well to avoid damage in transit. Please remember the packaging of the item is the responsibility of the sender, not the courier and Groomers Limited. We reserve the right to deduct a percentage of the refund or credit if an item is received unsuitable for re-sale as new. This will be assessed once the product is received.
If you are returning a large item such as a table, bath or cabinet, the item will need to be packaged safely on a pallet, this will be required by the courier for collection and return. If payment is required the cost is from £45.00 per pallet.
Please be aware that Gift Vouchers are non-returnable.
Any returns or exchanges on items purchased at events or shows will attract a standard delivery charge.
Please remember to include a Groomers Return Formor, if you prefer, a covering letter including your full name, address, contact telephone number, order number and email address so we know who the package is from in order to process your return.
Although this is a rare occurrence, we highly recommend using recorded post so that you can track your package should it go astray.
Returns should be mailed to: Returns, Groomers Limited, 137 Greenham Business Park, Newbury, Berkshire, RG19 6HN.
Refunds
We'll aim to refund all items within 72 hours of receipt in the same way you paid for your product.
If you paid by credit/debit card, the money will go back onto the same card.
Please allow up to 5 working days for the refund to show in your account.
Returning Small Items by Royal Mail
If you are returning a small item by post (packet), please ensure the item is unused, and in its original, undamaged packaging. We will need to resell the item so please ensure it is returned in the way that you would like to receive it. To avoid damages in transit, please wrap the item well, preferably in bubble wrap, and then use a strong box or jiffy bag to send the item. Don’t forget to include your Groomers Returns Form or a covering letter including your full address and telephone number so that we know who the package is from. We also recommend recorded post so that you can track your package, should it go astray.
Returning Large Items by Postal Service or Courier:
If you are returning a large item (2kg+) for a refund or credit note, please ensure the item is unused, and in its original, undamaged packaging. We will need to resell the item so please ensure it is returned in the way that you would like to receive it. If the item is sold in an item specific box- e.g. dog cage, please ensure that no address labels or sender details are stuck onto this box. Please put the item in an outer box or wrap in black plastic/cellophane for stamps or courier labels. Please remember that packing an item for return is the responsibility of the sender, not of the courier. The item will need to reach us undamaged for us to be able to give you a full refund or exchange, so please package well for transit. Don’t forget to include your Groomers Returns Form or a covering letter including your full address and telephone number so that we know who the package is from. Again, we also recommend using recorded post or courier service so that you can track your package, should it go astray.
Pre-Loved Items
Items have a 7 day cooling off period and so can be returned for a full refund in the same condition as they were bought. Postage will be paid by the purchaser.
Email:customer.service@groomers-online.com
Phone:01635 581 958
